Information We Collect
We may collect account details such as your name, email address, billing information, plan selection, support messages, and preferences. We may also collect usage data such as device type, browser, IP address, pages viewed, feature activity, and approximate location derived from network information.
How We Use Information
- To provide market alerts, account access, billing, customer support, and product updates.
- To secure the service, prevent abuse, troubleshoot issues, and improve reliability.
- To personalize product experiences, alert settings, and communications.
- To comply with legal, tax, accounting, and regulatory obligations.
Payment Data
Payments may be processed by third-party payment providers. Zenox does not need to store complete card numbers on its own systems when a payment processor is used.
Sharing Information
We may share limited information with vendors who help us operate the service, including hosting, analytics, communications, payment processing, fraud prevention, and support tools. We may also disclose information if required by law, to protect rights and safety, or as part of a business transfer.
Data Retention
We keep information for as long as needed to provide the service, maintain business records, resolve disputes, enforce agreements, and meet legal requirements. Retention periods may vary by data type and jurisdiction.
Your Choices
You may request access, correction, deletion, or export of your personal information where applicable. You may also unsubscribe from non-essential marketing messages using the link in those messages.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.
International Use
If you access Zenox from outside the country where our systems or vendors operate, your information may be processed in other jurisdictions with different data protection rules.
Contact
For privacy requests or questions, contact Zenox support through the contact page or inside your account.